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Complaints procedure

Complaints handling process

If you have a complaint about either the way you have been treated or any aspect of your dealings with us, we will do everything we can to rectify this. In the first instance we would ask that you put your complaint in writing for the attention of the Managing Director at the address below.

We would ask you to detail the nature of your complaint, providing as much information as you can including the name of the person you have been dealing with as well as any correspondence.

If we fail to resolve your complaint, we will pass your details onto the conciliation service of The Office of Fair Trading, who will work on your behalf to find a resolution to the matter.

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