It is the aim of Crusader Car Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.
To register a complaint contact us by:
Email: firstname.lastname@example.org Telephone: 01825 573 778
Or write to us at: Crusader House, High Street, Buxted, East Sussex, TN22 4LA
To help us to investigate and resolve your concerns as quickly as possible please provide the following information:
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.
If you are not satisfied with our resolution of your complaint:
If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: email@example.com Telephone: 01825 573 778 Or write to us at: Crusader House, High Street, Buxted, East Sussex, TN22 4LA
Our quick and handy FAQ answers the most common leasing questions we receive from our customers.
No. The finance company owns the vehicle; they will be registered keeper of the vehicle.
Delivery times vary dependant on the manufacturer, the offer and the type of deal your looking to take advantage of. If your speccing a car from factory then delivery can vary significantly, from 12 weeks to 6+ months. Stock offers are tyically available within a few weeks of completing your order.
An initial rental is the first rental payment you will make to the finance company. Some people call it a deposit, but it's not. It's typically taken 1-2 weeks after you've taken delivery of your car. This payment is usually a multple of your monthly rental which is typically 1,3,6,9 or 12x the monthly rental. This then adjusts how much you pay every month. The higher the initial rental the lower your ongoing monthly rental and vice versa.
We have great lease deals on models from every major manufacturer. View All Manufacturers
Crusader Vans are appointed credit brokers, partners and affiliates for the following: